Frequently Asked Questions about Personal Import Services
We have compiled a list of frequently asked questions and answers for clients using our Personal Import Agency service for pharmaceuticals. If you are using our service for the first time or have any concerns about the import process, please refer to this FAQ.
- Q1. What is a personal import agency service for pharmaceuticals?
- A1. The Personal Import Agency Service for Medicines is a service that assists individuals in importing medicines that are not available in Japan for personal use. We handle all the steps on behalf of the customer, from ordering the medicines to shipping and customs clearance.
- Q2. Are there any conditions for using this service?
- A2. The service is available to individuals residing in Japan, provided that the imported medicines do not violate Japanese regulations.
- Q3. What types of medicines can be imported?
- A3. Generic medicines and Original medicines that are legally sold overseas can be imported. Medicines containing ingredients banned in Japan will not be processed by our service.
- Q4. Can generic medicines be imported?
- A4. Yes, generic medicines can be imported provided they contain ingredients that are approved in Japan. Generic medicines have the same active ingredients as the brand name products and are usually offered at a lower price.
- Q5. What is the difference between generic and brand name medicines?
- A5. Generic medicines contain the same active ingredients as brand name medicines and are equally effective and safe. The main differences are the manufacturer and the price. Generic medicines are produced after the patent for the branded product has expired, so they are generally more affordable.
- Q6. How is the quality of the medicines guaranteed?
- A6. We only source medicines from trusted suppliers and all medicines meet international standards. Our quality control is thorough and we only deal with genuine products from authorised manufacturers.
- Q7. How is my privacy protected?
- A7. Your personal information is kept strictly confidential and is not shared with any third parties. All information is handled in accordance with our privacy policy.
- Q8. Can you tell me about your support system?
- A8. We provide customer support by email. We respond promptly to any queries about medicines or the import process.